INDUSTRY BEST PRACTICES

MANAGED SERVICES

Reduce CAPEX, increase service level, consolidate vendors and maintain simpler commercials

Industry Best Practices

We understand that our solutions are mission-critical to our customers' business and ongoing success. We provide our customers with the highest level of service and support, using industry leading best practices.

 

ITIL Industry Standards

  • Incident management

  • Problem management

  • Change management

  • Monitoring

 

Raptor Proprietary Standards

  • Ticketing portal (client visible) - real-time management and reporting of all activity, providing full transparency

  • Change Control Management System - end-to-end change management that includes customer sign-off

  • Real-time reporting of system performance and operations

  • Independent governance and formal oversight to ensure operational excellence

    • Ongoing cross-departmental training - enabling a company-wide holistic view of systems, policies and procedures

    • Incident Management Readiness Program - rehearsed with customers to ensure that all policies, procedures are met and that all parties respond responsively within the SLA

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We are seeking Application Support Engineers to join our growing financial trading technology division, Raptor. For more about our Tokyo and Sydney based roles, visit https://www.raptorfintech.com/application-support-engineer

FOR MORE INFORMATION ABOUT RAPTOR, OR TO REQUEST AN APPOINTMENT, PLEASE FILL OUT THE FORM BELOW OR CALL US DIRECTLY. 

Enquiries will be sent to enquiries@raptorfintech.com

UPCOMING EVENTS

Japan Int'l Banking & Securities Forum

February 27, 2020

Tokyo 

FIX Asia Pacific Trading Summit

July 9, 2020

Hong Kong 

India FIX Conference

September 3, 2020

Mumbai 

Australia FIX Conference

October 15, 2020

Sydney

Singapore FIX Conference

November, 2020

Singapore

FIA Asia 2020

December, 2020

Singapore