Raptor as a Managed Service provides a full-scale one-stop trading solution, which includes data centre and hardware provisioning, network and application monitoring, break/fix and parts replacement, and real-time business operations support during trading hours.

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Overarching all our services, we provide immediate incident response, problem analysis, escalation and resolution (with SLA) via our regional 24/7 Helpdesk in Hong Kong and Tokyo. Our Helpdesk is led by a team of seasoned support staff, backed up by our developers and infrastructure engineers, pre-positioned for rapid deployment to nearby customers.

 

Raptor as a Managed Service is helping trading firms to:

 

• Reduce costs (switch from CAPEX to OPEX model)

• Increase service level to internal business groups and clients

• Focus internal resources on strategic priorities

• Consolidate vendors

• Maintain simpler commercials