Raptor as a Managed Service provides a full-scale one-stop trading solution, which includes data centre and hardware provisioning, network and application monitoring, break/fix and parts replacement, and real-time business operations support during trading hours.

Overarching all our services, we provide immediate incident response, problem analysis, escalation and resolution (with SLA) via our regional 24/7 Helpdesk in Hong Kong and Tokyo. Our Helpdesk is led by a team of seasoned support staff, backed up by our developers and infrastructure engineers, pre-positioned for rapid deployment to nearby customers.

 

Raptor as a Managed Service is helping trading firms to:

 

  • Reduce costs (switch from CAPEX to OPEX model)

  • Increase service level to internal business groups and clients

  • Focus internal resources on strategic priorities

  • Consolidate vendors

  • Maintain simpler commercials

MANAGED SERVICES

Reduce CAPEX, increase service level, consolidate vendors and maintain simpler commercials